uality Management is a comprehensive textbook specially designed to meet the needs of management students. Quality Management is a comprehensive textbook specially designed to meet the needs of management students. The book explains the core concepts of quality management through practical applications and supplements them with numerous solved examples, caselets, and detailed case studies. Beginning with an overview of quality management, the book discusses in detail quality function deployment, acceptance sampling, statistical process control, and quality standards. It goes on to discuss software quality management, total quality management, Six Sigma, and experimental design and the Taguchi method. Finally, it discusses service quality management, cost of quality, and quality management strategies for Indian industry. Users will find this book highly useful for its coverage of the key concepts of quality management explained through caselets, tables, and diagrams.